If the reservation was made through recreation.gov please call 1-877-444-6777 to make a refund request. Refunds must be requested no later than 14 days before your scheduled arrival date for a full refund (excluding recreation.gov fee’s).
Reservation Fee: For some facilities, an additional reservation fee is charged. This additional non-refundable fee is $10.00 for the call center and online reservations.
Refunds for Check or Cash Purchases: Refunds for cash payments will be issued a check refund. A refund will be processed within 30 days of receipt and approval. For cash or check refunds please call us at 530-275-8113. Please Note! Refund requests made during or after departure can only be processed when approved by the facility management staff based upon local policy.
Refunds for Emergency Closures: In the event of an emergency closure the Recreation.gov will attempt to notify users and offer alternate dates and sites (as appropriate). If this is not possible, reservations will be canceled and all fees paid will be refunded.
Refunds for Naturally Occurring Events: Refunds will not be issued for naturally occurring events like rain, snow, wind, smoke, extreme temperature, low lake level, etc.
If you are requesting a refund for a walk-up site, please contact the host on-site or call us 530-275-8113. All refunds must be approved and issued through our office or processed though Recreation.gov.